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Associate Director, IT Operations & Service Desk
Location:
New York, NY
Description:
Who we are… Nuvation Bio is a biopharmaceutical company tackling some of the greatest unmet needs in oncology by developing differentiated and novel therapeutic candidates. Our vision is to significantly change the practice of oncology by developing medicines that provide truly meaningful improvements in quality of life and survival for people with cancer. What you’ll be doing As the Associate Director, IT Operations, you will be responsible for overseeing day-to-day IT service delivery for our US site-based users in (New York City and San Francisco), international global offices as well as remote users. This will include general desktop support and enterprise applications management. You will be the lead for third-party resources ensuring exceptional support to all users. Additionally, this leadership role will manage the delivery of IT solutions by collaborating with stakeholders, managed service providers, and 3rd party vendors to meet IT goals. Though broad technical expertise is required, this position plays a critical role in being able to bridge the technical-to-business gap by articulating highly technical concepts in business terms. You will be responsible for… Plan and build IT Global Service Desk support model to support US, international, and remote users. Manage a hybrid IT service desk team (comprised of yourself and external service providers), ensuring timely resolution of technical issues and excellent customer service for end users. Regularly assess the general computing needs of office and remote users, identifying opportunities for process and technical improvements. Establishing performance metrics to measure IT Service Desk effectiveness and productivity. Partner with Business team members on management of business specific software packages (eg. SAS) Provide first call support for VIP users and site issues to include Applications, network, and A/V functions. Building, managing, and documenting onboarding and offboarding processes for employees and contractors. Develop and implement IT policies, procedures, and best practices to optimize operational efficiency and ensure compliance with industry regulations. In cooperation with managed service partners and IT leadership, support on-premise and Cloud IT infrastructure, including servers, networks, and software applications, as needed to ensure uptime and security. Management of software, infrastructure, and PC-related cost estimates, budgets, and schedules. Participates in IT strategy planning activities and future vision of services and operations technology. Stay current with emerging technologies and trends in the biotech industry and make recommendations for innovative solutions to enhance our IT capabilities. Manage mobile device management solutions for field force. Assist in IT integration and migration activities as needed. What Knowledge & Experience you'll bring to us... Bachelor's degree in Information Technology, Computer Science, Business, or a related field with 8+ years of relevant experience in IT Operations Management preferably in the, biotech or pharmaceutical industry. Note: an equivalent combination of education and experience will be considered. Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization. Solid understanding of ITIL framework and best practices for IT service management. Strong technical expertise in IT infrastructure, including servers, networks, and software applications. Excellent leadership and management skills, with the ability to inspire and motivate a team of IT professionals. Demonstrated ability to oversee local software lifecycle management, as well as identity management for a small to mid-size company. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve technical issues. Knowledge of data security and privacy regulations, with experience implementing appropriate measures to protect sensitive information. Flexibility and adaptability to thrive in a fast-paced, dynamic environment with changing priorities and tight deadlines. Ability to work with C+ suite level executives in a prompt and professional manner Behavioral skills to be successful... Problem-Solver - As an action-oriented self-starter, you’re eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges. Personable - You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives. Credible - Thorough understanding of clinical methodologies and providing sound analytical support, you quickly establish credibility as a reliable resource. Emotional intelligence , curiosity, and a knack to figure out a way to build something better Communication - Effectively listens, conveys, and receives ideas. Maintains a consistent flow of information. A strong presenter and effective communicator with the ability to influence stakeholders. Accountability - Acts with a clear sense of ownership - whether the task is in their role description. Holds yourself and others accountable to execute all tasks at hand through seen and unforeseen circumstances with high quality and integrity. Adaptability - Can manage in an environment of ambiguity. Embraces the change of a new system, process, technology, or idea in the organization. You could reassess priorities, alter goals and take risks. What we have for you! Competitive Base Salary, Bonus, and Equity Plans Unlimited Vacation and 10 Sick Days Annually Excellent Medical, Dental, and Vision Coverage 401K with Company Matching and much more! Disclaimer Nuvation Bio, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law. This job description reflects the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Note to all external Recruiters & Staffing Agencies All of our open positions are managed by our Talent Acquisition department. Any resumes submitted through the website or directly by recruiters or staffing agencies in advance of an executed agreement with Nuvation Bio, Inc., will be considered unsolicited and the company will not be responsible for any related fees. Resumes sent directly to employees or hiring managers will also not be accepted as referrals.
Company:
Nuvation Bio
Posted:
May 7 on JobScore
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More About this Listing: Associate Director, IT Operations & Service Desk
Associate Director, IT Operations & Service Desk is a Executive Associate Director Job at Nuvation Bio located in New York NY. Find other listings like Associate Director, IT Operations & Service Desk by searching Oodle for Executive Associate Director Jobs.
Associate Director, IT Operations & Service Desk is a Executive Associate Director Job at Nuvation Bio located in New York NY. Find other listings like Associate Director, IT Operations & Service Desk by searching Oodle for Executive Associate Director Jobs.