Globe Life Inc.
This listing was posted on Globe Life Inc. (via Broadbean).
Add-On Licensed Agent
Location:
Mckinney, TX
Description:
Job Description: Add-On Licensed AgentPrimary Duties & Responsibilities About The Company: About the job It is the responsibility of the Globe Life Add-on Licensed Agent to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders and/or interested third parties as needed.Primary Duties & Responsibilities * Maneuver within the eService (a web based system) and make proper assessments on decisions from current customers. * Make outbound calls to customers that are eligible for additional coverage. * Receive inbound calls from current customers about adding on additional coverage. * Be able to explain policy benefits. * Complete necessary paperwork when needed. * Assist with correspondence and error corrections for policy service. OccasionalBe enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etcRequired Skills The ideal candidate should have the following: * Customer service background and good phone skills. * Excellent communication, both written and oral, and organization skills * Must be able to maintain confidentiality. * Excellent alpha and number recognition skills * Demonstrated mathematical abilities (Have a math aptitude) * Ability to work under pressure and handle high stress situations calmly and with tact and professionalism. * Strong decision making skills with the ability to analyze situations and make logical conclusions. * Regular and predictable attendance required * Be proficient with a computer * Able to multi-function from many different sources * Be customer "friendly" * Be organized and a good time manager * Able to make accurate choices Required Knowledge & Experience * High School diploma or equivalent - minimum. Some college preferred. Preferred: * Licensed in Life, Accident and Health Insurance is preferred, not required. * 1+ years of customer service or 1+ years of a professional environment in a customer service related atmosphere * 1+ years of office experience preferred. Telecommunications experience a plus. * Life and Health insurance background and knowledge of insurance operations desired Physical Requirements:Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time.Hours: Monday-Friday 8am-5pm (overtime as needed)Location: McKinney, TXLocation: 3700 S. Stonebridge Dr., McKinney, Texas
Company:
Globe Life
Posted:
May 2 on Broadbean
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More About this Listing: Add-On Licensed Agent
Add-On Licensed Agent is a Other Jobs Add-On Licensed Agent Job at Globe Life located in Mckinney TX. Find other listings like Add-On Licensed Agent by searching Oodle for Other Jobs Add-On Licensed Agent Jobs.
Add-On Licensed Agent is a Other Jobs Add-On Licensed Agent Job at Globe Life located in Mckinney TX. Find other listings like Add-On Licensed Agent by searching Oodle for Other Jobs Add-On Licensed Agent Jobs.