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B2B Customer Service
Location:
Harleysville, PA
Description:
Harleysville corporate office is looking to hire a customer service representative. This position interacts with customers to provide and process information and orders in response to inquiries, concerns and request about products and services. Essential Duties and Responsibilities - Interact with customers and sale representatives. - Review, enter and ship customer orders. - Generate shipping list via e-mail with customer specifics for shipping. - Generate pick list from Mapics for shipping. - Assign customer numbers, perform customer credit checks, and work with/through accounting department to establish credit ratings and credit limits for new business. - Coordinate complaints, initialize and send responses from Complaint clerks. - Enter and process RGA's and credit memo's for returned products. - Complete quote forms after approval from Sales and send to the Customer. - Attend kick off meetings with Project Managers for orders placed on new projects - Initiate change controls. - Initiate trackers for changes to customer simple packaging specifications and part numbers, but formal specifications require a change control. - Communicate and coordinate with internal departments. - Keep records of customer interactions and transactions. * * Education and/or Experience - HS diploma at a minimum. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. - Excellent communication skills -- both written and verbal. - Knowledge of customer service principles and practices. - Ability to multi-task and prioritize customer service activities. - Attention to detail and accuracy. - Knowledge of Microsoft Office (Excel, Word) and Outlook. - AS400/Mapics knowledge preferred.
Company:
McCallion Staffing
Posted:
May 2 on TopUSAJobs
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More About this Listing: B2B Customer Service
B2B Customer Service is a Customer Service Customer Service Representative Job at McCallion Staffing located in Harleysville PA. Find other listings like B2B Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.
B2B Customer Service is a Customer Service Customer Service Representative Job at McCallion Staffing located in Harleysville PA. Find other listings like B2B Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.