Praneeth Patlola
This listing was posted on Willhire.
Client Advocate II
Location:
Columbia
Description:
<p>Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!</p><p><strong>Position Notes:</strong></p><ul><li><strong>Estimated contract duration is 1 year. </strong></li><li><strong>Onsite in Columbia 2 days a week, remote 3 days a week. </strong></li></ul><p><strong>Job Responsibilities: </strong></p><ul><li>Responsible for establishing, building, and maintaining sustainable customer relationships.</li><li>Ensures appropriate client communication, client focus, and client control of priorities by coordinating with the client organization at strategic, tactical, and operational levels.</li><li>Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges.</li><li>Acts as a liaison between I/S and customer for assigned business units.</li><li>Ensures that the design and integration of proposed system, software, and hardware solutions leads to the development and growth of the business through effective use of technology.</li><li>40% Steering Support --- Helps the customer define their business needs as specific changes and works with the customer on priority setting.</li><li>Assists in the definition of I/S work requests and completes the packaging and delivery of I/S work/audit requests estimates and supporting documentation.</li><li>Negotiates final estimates, authorization, and start/completion dates for each request with customer.</li><li>Provides tracking of work requests to allow better control of costs for the customer.</li><li>Monitors work requests to ensure delivery of products and services based on customer’s priorities, estimates, and dates.</li><li>Updates I/S Product Catalog with product features.</li><li>30% Systems/Services Monitoring --- Monitors service levels, reports actual versus agreed to service levels, and reviews service levels with the customer to determine opportunities for improvement.</li><li>Establishes and reports metrics that measure I/S performance and satisfaction to customer.</li><li>Reports Service Level Agreement (SLA) performance.</li><li>Analyzes requested and existing SLAs for reasonableness and takes appropriate action.</li><li>Reports overall customer status to the I/S Management.</li><li>15% Account Management --- Acts as an account manager responsible for the collection, analysis, review, documentation, and communication of client needs and requirements.</li><li>Ensures I/S solutions are tailored to the customer’s strategies by continually obtaining a complete understanding of the client’s business needs from initial requirements to final implementation.</li><li>Communicates quickly and accurately.</li><li>Manages political and interpersonal issues.</li><li>Fosters relationships between the customer and the I/S organization as well as analyzes problems, settles disputes, and negotiates within current contractual boundaries.</li><li>Acts as specialists in customer’s business and generalists in I/S products and services.</li><li>10% Internal Marketing --- Takes proactive marketing approach when communicating with customer in response to external requests for change or internal I/S product activity.</li><li>Ensures customer is aware of potential offerings that could add value.</li><li>Designs products and services with common components that can be leveraged across many customers.</li><li>Establishes pricing, obtains approval by LOB management, and packages/delivers to customer.</li><li>Focuses the communication with the customer on features offered in the I/S Product Catalog and works with I/S team to propose and build tailored, customer-focused solutions.</li><li>5% Product Improvement --- Researches/discovers opportunities to employ the proper subsets of I/S and its products and services.</li><li>Identifies the customer’s strategic business strategies and finds the right products and services to fill the customer’s need and uses internal Marketing to sell the solution.</li></ul><p> </p><p><strong>Minimum Required Skills and Abilities:</strong></p><ul><li>Strong communications (verbal and written) skills with assertive yet customer-focused style.</li><li>Understanding of information systems, business processes, and the key drivers and measures of success for the business unit and the organization.</li><li>Knowledge of the company’s business practices and direction. Understanding/knowledge of technological trends used to bring solutions to business units.</li><li>Previous business analysis experience.</li><li>Experience to include working closely with I/T in the development/implementation of systems.</li><li>Demonstrated competency in strategic thinking with strong abilities in client management and relationship building/management along with a service attitude.</li><li>Demonstrated competency in management of resources to meet goals and multiple projects.</li><li>Participation on multidiscipline, high-performance work teams.</li><li>Ability to negotiate terms and scope of work documents.</li><li>Ability to prepare and present formal presentations.</li><li>Effective problem solving and conflict resolution skills.</li></ul><p> </p><p><strong>Required Software and Tools:</strong></p><ul><li>Microsoft Office.</li></ul><p> </p><p><strong>Required Education:</strong></p><ul><li>Bachelor's Degree or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in any major.</li></ul><p> </p><p><strong>Required Work Experience:</strong></p><ul><li>5 years I/T related experience to include experience in client relationship, I/S marketing, and process/product improvement.</li></ul><p> </p><p><strong>Hourly Pay Rate Range (dependent on location, experience, expectation)</strong></p><p><strong>The pay range that Magnit reasonably expects to pay for this position is: $33.65--$44.86/hour. Benefits: Medical, Dental, Vision, 401K. </strong></p><p>BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. </p><p>Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!</p>
Education/experience:
1 To 2 Years
Company:
Bluecross Blueshield Of South Carolina
Posted:
April 11 on Willhire
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More About this Listing: Client Advocate II
Client Advocate II is a Jobs Client Advocate II Job at Bluecross Blueshield of South Carolina located in United States. Find other listings like Client Advocate II by searching Oodle for Jobs Client Advocate II Jobs.
Client Advocate II is a Jobs Client Advocate II Job at Bluecross Blueshield of South Carolina located in United States. Find other listings like Client Advocate II by searching Oodle for Jobs Client Advocate II Jobs.