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Customer Service
Location:
Atlanta, GA
Description:
KEY RESPONSIBILITIES - Work from a documented process to respond to customer issues - Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems - Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues - Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement - Collaborate across teams to resolve issues and help reproduce issues in lab environment Required Skills: - Experience with technical support and/or hardware and software computing, storage, and peripheral devices - Knowledge and/or experience with updating Knowledge Management systems - Passion for technology - Eager, quick learner with strong team-work spirit - Excellent oral and written English communication skills Desired Skills: - Experience with troubleshooting in a technical environment - Excellent analytical and problem-solving skills - Advanced proficiency with case management databases and tools - Superior customer service skills - Phone and remote support experience - E-support experience To apply http://elitehires.us/customerserviceapply.html
Posted:
December 26 2023 on Claz
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More About this Listing: Customer Service
Customer Service is a Customer Service Customer Service Representative Job located in Atlanta GA. Find other listings like Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service is a Customer Service Customer Service Representative Job located in Atlanta GA. Find other listings like Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.