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Director, Enterprise Service Management Technology
Location:
Toronto
Description:
Requisition ID: 190066 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Leads and oversees Service Management Technology for Scotiabank. Partners with key stakeholders and executives to create and execute on a comprehensive enterprise vision and strategy for IT Service Management across Scotiabank. Ensures excellence in delivery and operations for the Service Management Technology scope in compliance with governing regulations, internal policies, and procedures. The Director, Enterprise Service Management Technology is responsible for delivering all business capabilities related to Service Management Technology: Platform governance, strategy, and delivery. This role is key to developing a holistic vision for the service management technology platform. Product architecture and engineering, aligned to specific stakeholder/business needs. Ensures platform currency, stability and performance and manages Operations to provide service excellence to Scotiabank. Accountabilities Owns the overall strategy, execution, and governance for Scotia Service Now platform and the enterprise service management technology including platform architecture, development, and operations. Develops, articulates, and champions vision, purpose and strategy for the Service Management Technology team, and the platform(s) they own. Partners with executive stakeholders to define platform roadmap and determine strategic direction, produce shared outcomes, and create initiatives, business cases, projects and plans that are aligned with partner and enterprise goals, and result in measurable outcomes. Leads and manages Service Now vendor relationship including contract negotiation, ongoing performance management, and ensuring third party standards are met. Escalates enterprise concerns to vendor. Acts as the primary point of contact for Service Now in Scotiabank Ensures system reliability and effectiveness including. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
December 13 2023 on ListedBuy
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More About this Listing: Director, Enterprise Service Management Technology
Director, Enterprise Service Management Technology is a Executive Director Job at Scotiabank located in United States. Find other listings like Director, Enterprise Service Management Technology by searching Oodle for Executive Director Jobs.
Director, Enterprise Service Management Technology is a Executive Director Job at Scotiabank located in United States. Find other listings like Director, Enterprise Service Management Technology by searching Oodle for Executive Director Jobs.